Aged Care · Disability Support · Community
Compassionate care. Genuine independence.
Personalised in-home and community support across Geelong, the Surf Coast and wider Victoria — delivered by a local team who care about outcomes, not just hours.
✓ Local Geelong team ✓ NDIS registered ✓ Reply within 1 business day
Our Promise
Reliable, respectful, and genuinely person-centred support — delivered by a local team who know our community and care about outcomes, not just hours.
Three streams. One familiar team.
Many of the people we support engage us across more than one stream — one provider, one coordinated plan, one team who knows you.
Aged Care
For older Australians — Home Care Packages, CHSP and private in-home care. Practical, personal and social support to live well at home, for longer.
Disability Support
For NDIS participants — personal care, community participation, capacity building, SIL and respite, shaped around your goals.
Community Services
For everyone — social connection groups, wellness programs, transport, carer support and cultural events across our region.
Why families choose us
There are many providers to choose from. Here is what makes us the right fit for people who want genuine, steady, high-quality support.
Local, not remote
Our team lives and works in Geelong and the Surf Coast. No interstate call centres — you speak to someone who knows the area, and very often, you.
Culturally responsive
We work respectfully across cultures, faiths, languages and family structures — and match support workers thoughtfully wherever we can.
Qualified, caring staff
Current NDIS Worker Screening, Police and WWC checks, plus ongoing training in medication, first aid and person-centred practice.
Flexible and responsive
Needs change — sometimes overnight. Scheduling, hours and service mix adjust as your plan, health or circumstances shift.
Transparent pricing
AUD pricing aligned with NDIS price limits and HCP schedules, clearly set out in your Service Agreement. No hidden fees, no surprises.
One coordinated team
When more than one stream is involved, we coordinate internally — so families are not stuck repeating the story to multiple providers.
Our approach
Four commitments we make to every person we support — whichever stream you sit within.
Step 1 — We Listen First
Before we suggest a single service, we take time to understand the whole person — their story, preferences, and what is and is not working.
Step 2 — We Plan With You
Support plans are built with participants and families — not delivered to them. You choose the goals, we help design the path.
Step 3 — We Deliver Consistently
A small, familiar team wherever possible. Clear rostering, reliable arrivals, and honest communication when something changes.
Step 4 — We Review & Adjust
Needs change. We check in regularly, celebrate progress, and adjust the plan as life evolves — with no penalty for changing direction.
Kind words from the people we support
Frequently asked questions
Yes. We work with self-managed, plan-managed and NDIA-managed participants, and our Service Agreements and invoicing align with the current NDIS Pricing Arrangements and Price Limits.
We are based in Geelong and support people across the Surf Coast, Bellarine Peninsula and greater Victoria. Our support workers live in the communities they serve.
Most people move from first enquiry to first service within two weeks — sometimes sooner where urgent. The first consultation is always free and at your pace.
Absolutely. We help families navigate My Aged Care assessments and NDIS access requests every week, and we will walk you through the options at no cost and with no obligation.
Yes — we welcome referrals from Support Coordinators, LACs, GPs, ACAT teams, hospitals and family members, and respond within one business day.
The first conversation is free, confidential, and at your pace.
No pressure, no jargon — just a friendly local team ready to listen and walk you through your options.
Compassionate care. Genuine independence. A local Geelong team delivering aged care, disability support and community services across the Surf Coast and wider Victoria.
Registered NDIS Provider
Contact
info@surfcoastsupport.com.au
Geelong, Victoria, Australia
Mon–Fri 8:00 am – 6:00 pm
On-call after hours for existing clients
© 2026 Surf Coast Support Services · Geelong, Victoria, Australia
Serving Geelong · Bellarine Peninsula · Surf Coast · Greater Victoria